Website, Account, Booking, Payment and Rental Use — Portable Mahjong
This document governs Website use, Account creation, Booking, payment, delivery/pick-up, Unit use and return, Deposit, Member verification, and the Provider's processing of personal data.
Consent is given by ticking a consent box, pressing an order/payment button, agreeing through an official written channel, paying, or receiving a Unit. Electronic records, timestamps, payment evidence, messages, media, checklists, and activity logs may be transaction evidence under applicable law.
Users must be at least 18 and legally capable. Anyone acting for a company, community, venue, or another party confirms authority to bind that party.
Specific terms in an agreed Booking summary, invoice, promotion, or official written communication apply only to that transaction and do not reduce mandatory legal rights.
The Provider offers portable Mahjong rental and add-ons displayed on the Website or agreed in writing. Descriptions, photographs, colours, and displays are illustrative; promised function and contents follow the Booking summary and handover checklist.
Calendar availability is not guaranteed until a Booking is confirmed. The Provider may reject or cancel incomplete, suspicious, unlawful, unsafe-location, unpaid, or unavailable orders.
Each Unit may have a permanent Asset ID such as LM-SIG-001. Storage branch may change, and an equivalent Unit may be substituted unless a specific Unit number was promised in writing.
Guests may book without an Account or identity document, but must provide required transaction information including responsible person, active contact, location, schedule, and recipient details.
Members may save a profile, view history, receive benefits, and use available features. Member benefits are not transferable, cashable, or combinable unless stated otherwise.
Users must keep passwords, OTP codes, sign-in links, and devices confidential. Account activity is treated as the owner's until misuse is reported and the Provider has reasonable time to secure it.
The Provider may limit, suspend, or close an Account for false data, unauthorised access, fraud, promotion misuse, system-security threats, breach of this document, or unpaid obligations.
LapakMahjong.id currently does not request, collect, or store ID-card photos or any identity documents. Member registration, Guest booking, payment, and member benefits operate without identity upload.
Member registration uses name, email, password, and WhatsApp number as contact data. WhatsApp is used for transaction communication and customer matching; its number is not automatically verified because OTP is disabled.
Guest history is automatically linked to a Member Account only where both email and WhatsApp number match. Other cases are reviewed manually to prevent history or benefits moving to an unauthorised party.
If identity verification is enabled in the future, its terms will be announced first and collection will require separate consent.
Users must provide accurate, complete, current data: responsible person's name, WhatsApp, address/venue, schedule, Unit quantity, building access, parking, lift, and special location conditions. Changes must be reported promptly through official channels.
The Provider is not responsible for delay, added cost, or service failure caused directly by incorrect data, undisclosed access, absent recipient, or changed instructions without confirmation.
Booking numbers and payment links are unique. Users must check name, date, quantity, and total before paying and promptly report duplicates or errors.
Rental price, Deposit, delivery/pick-up fee, add-ons, discounts, and total appear in the Booking summary or invoice before payment. Price changes are not retroactive to confirmed Bookings unless requested by the User.
Payment may be available through manual transfer and/or Midtrans according to enabled channels. The Provider does not store full card numbers, CVV, PIN, or customer payment credentials.
A Booking is confirmed only when payment is successful (for example settlement, capture, or paid) or a manual transfer is verified. Pending, challenge, failed, rejected, expired, cancelled, or unverified statuses do not reserve Units or count as rental income.
The Provider may review transaction reasonableness, request confirmation, delay handover, or refund funds when payment is suspicious, charged back, mismatched, or fraudulent. A chargeback does not remove liability from use or damage.
Midtrans Sandbox is for internal technical testing only, processes no real money, does not form customer Bookings, and must not be presented as a real payment route.
The standard Deposit is Rp500.000 per set unless another value is clearly stated before a Booking is accepted. Deposit is recorded separately from rental revenue.
Deposit does not cap the Renter's liability. It may be deducted for late return, loss, damage, special cleaning, additional logistics caused by the Renter, or unpaid obligations.
Deposit return is by manual transfer no later than 1 × 24 hours after the Unit is received back and physical/function inspection is complete. Bank or payment channel processing times may vary; further technical inspection will be explained with a time estimate.
Every deduction must include details and, where relevant, media, checklist, receipt, or estimate. Any balance is returned after calculation. Amounts exceeding the Deposit must be paid within 2 × 24 hours after details and evidence are given.
Rental duration follows the start and end time in the Booking or written confirmation. Responsibility begins at handover and ends when the Unit is received back and return handover is recorded.
An extension must be requested and confirmed before rental ends, depends on availability, and must be paid as instructed. A unilateral request is not approved.
Unauthorised lateness is Rp100.000 per hour per set, with any part rounded to one hour. This does not remove proven additional loss caused by disruption to a following Booking or repeat collection.
Delivery/pick-up coverage, fee, and method follow the Booking. Arrival time is an estimate and may change due to traffic, weather, building queues, vehicle restrictions, transport disruption, or other reasonable events beyond the Provider's control.
The Renter must ensure safe access, entry permission, parking, lift, carrying route, installation space, and an authorised adult to receive/hand over the Unit. Reasonable disclosed costs or rescheduling caused by unavailable access may be charged.
The Renter must verify the delivery staff or partner and must not hand the Unit to an unverifiable party. Risk stays with the Renter until the Unit is received by the appointed staff or partner.
Condition, function, accessories, and Asset ID are recorded in a checklist and may be documented with photo/video before delivery, at handover, during complaint handling, and after return.
The Renter must inspect the Unit when received and promptly report visible shortage or damage. Without a handover report, the Unit is treated as received according to staff records, without limiting reports of functional issues first apparent during initial use.
Return inspection may occur on site and/or at the Provider's operations location. An initial checklist does not prevent further technical inspection of non-obvious damage if result and timing are communicated reasonably.
The Renter is responsible for use by themselves, guests, players, venue workers, or anyone else while the Unit is in their control. Minors may use it only with adult supervision.
The Renter may move a Unit within the informed location/venue while preserving safety and function. Movement to another address or venue must be reported and may require approval and logistics-fee adjustment.
The Unit must remain under the Renter's or supervised delegate's control. It may not be sold, pawned, pledged, transferred, sub-rented, or used in another rental business without written approval.
The Renter must immediately report loss, theft, seizure, unauthorised movement, or third-party control and reasonably assist tracing, reporting, and recovery.
Faults must be reported promptly through official channels with Booking number, time, media, and steps taken. The Renter must not repair the Unit personally.
After verification, the Provider may select a proportionate solution: remote guidance, repair, replacement Unit, time extension, service credit, or partial rental-fee refund for unusable service.
Remedies do not apply to faults caused by improper use, unsafe power/venue, dismantling, spills, Renter negligence, or force majeure, without limiting mandatory consumer rights.
The Renter is responsible for the Unit and accessories from handover until received back. The Renter is not responsible for normal wear or defects recorded before handover.
The following fee schedule is an initial reference. The Provider must still provide reasonable documentation or estimate appropriate to the event.
| Category | Criteria or example | Fee |
|---|---|---|
| Major machine or mat damage | Liquid spill, short circuit, fire, permanent tear, major impact, dismantling, or Unit cannot function normally. | Rp12.500.000 per set |
| Missing tiles or incomplete set | One or more tiles are missing, making the set incomplete. | Rp1.000.000 per set / incident |
| Mahjong ruler | Lost or broken. | Rp500.000 each |
| Power bank | Lost or damaged through use or storage during rental. | Rp500.000 per unit |
| Cable or charger | Lost or damaged. | Rp150.000 each |
| Special cleaning | Stains or dirt requiring special handling but not major damage. | Actual cost, minimum Rp250.000 |
| Other damage or loss | Items or damage not listed in this schedule. | Reasonable repair or replacement cost supported by evidence or estimate |
For damage repairable below the replacement schedule, the Provider may use reasonable actual cost. Total loss or major damage may use the schedule. The same loss may not be charged twice.
If objecting, the Renter must provide evidence or explanation within a reasonable time. Both parties remain obliged to cooperate for fair inspection and resolution.
Cancellation deadlines are measured back from the rental start time in the Booking:
Deposit is returned in full if the Unit has not been handed over and no other obligation exists. Rescheduling may be given once, subject to availability and written approval. Any new date/location price difference applies.
If the Provider cancels because a Unit is unavailable or for a reason under its control, rental fee and received Deposit are fully refunded, or rescheduled at the Renter's choice.
Approved rental-fee refunds use a reasonable method, normally beginning no later than 3 Business Days after approval. Bank/channel times vary. Third-party fees may only be charged where lawfully non-refundable and disclosed.
Promotions, vouchers, discounts, referrals, points, and Member benefits are subject to displayed period, quota, scope, and special conditions. Unless stated otherwise, they are not cashable, transferable, combinable, or usable after expiry.
The Provider may cancel benefits gained through duplicate accounts, fictitious transactions, manipulation, chargeback, or breach, while providing a reasonable opportunity to object.
The Provider may process basic identity/contact data, Account profile, Booking, location, payment/refund status, transaction history, communications, checklists, Unit-condition media, security logs, and device data. It does not process ID-card photos or identity documents, and does not store PIN, CVV, or full payment credentials.
Data is used to form and perform contracts, verify payment and Member records, deliver/collect Units, support Users, manage Deposit/refund, prevent fraud, secure systems, comply with law, resolve disputes, improve services, and send marketing where allowed or agreed.
Data may be accessed as needed by authorised staff and shared with Midtrans/payment providers, cloud/hosting, email/WhatsApp, delivery partners, professional advisers, and authorities. Each receives only data relevant to its task. The Provider does not sell customer data.
The Provider uses role-based access, audit records, credential safeguards, and reasonable technical/organisational measures. Data is retained only as needed for service, accounting/tax, security, collection, and disputes, then deleted, anonymised, or restrictedly archived according to law and backups. Data subjects may request information, access, correction, update, applicable consent withdrawal, erasure, or objection, subject to verification, legal retention, and active-dispute limits.
The Website may use cookies or local storage needed for session, security, preference, cart/booking, and reasonable analytics. Users may set their browser, but disabling essential cookies can impair functions.
Users must not attempt unauthorised access, scan vulnerabilities, insert malware, disrupt service, excessively harvest data automatically, impersonate others, or bypass payment, promotion, or verification controls.
Users agree to transactional communication through the Website, email, WhatsApp, phone, or supplied channels, including OTP, confirmation, reminders, payment, delivery, return, refund, security, and complaint messages.
Marketing messages are sent only under permission or another permitted basis and may be stopped through opt-out. Stopping marketing does not stop transaction or security messages.
Users must keep their phone number and email active. A message is treated as received when system delivery is recorded unless failure is proven or law requires otherwise.
Brand, name, logo, design, text, photos, software, and Website materials belong to the Provider or licensors. The User receives a limited, revocable, non-exclusive licence for personal use or lawful transactions.
If Users submit photo, video, or review, they confirm they have rights and do not breach others' privacy. The Provider may use it only for transaction resolution, support, security, evidence, or approved marketing publication.
The Provider is liable for proven direct loss caused by its fault or negligence to the extent law requires. Nothing excludes non-excludable liability, including intentional misconduct, gross negligence, or mandatory consumer rights.
To the extent permitted, the Provider is not liable for indirect loss, lost profit/opportunity, guest property damage, event disruption caused by venue, power, internet, weather, traffic, third parties, or improper use.
The Renter is responsible for location and participant safety, venue permission, and personal belongings. The Provider does not guarantee Unit fitness for an undisclosed special purpose.
Parties are excused from delay or failure caused by events beyond reasonable control, including disaster, flood, fire, epidemic, unrest, major transport disruption, government restrictions, widespread network/power outage, or similar event.
The affected party must notify promptly and mitigate impact. Parties prioritise rescheduling. If service permanently cannot be provided and the Unit has not been used, payment for undelivered service is refunded under law and reasonable agreement.
Complaints must be sent through official channels with Booking number, chronology, evidence, and requested outcome. The Provider responds reasonably and parties first seek discussion.
If discussion fails, consumers may use available legal dispute mechanisms, including the Consumer Dispute Settlement Body or competent court. Where allowed and without removing mandatory forum, parties choose North Jakarta District Court legal domicile.
This document is governed by Indonesian law, including applicable consumer protection, electronic transaction, and personal-data protection rules.
The Provider may update this document for future transactions. Material changes will be displayed or notified reasonably. The version accepted when a Booking is made applies to that Booking unless law requires change or both parties agree.
If a provision is invalid or unenforceable, remaining provisions continue and the invalid provision is adjusted only as needed to be valid. Failure to enforce a right once is not a waiver.
Official LapakMahjong.id channels:
Do not send PIN, OTP, CVV, or password through an unverified channel. LapakMahjong.id never asks for your PIN, OTP, CVV, or identity-document photo.